Terms & Policies

 

RESERVATION POLICIES:

In order to make a reservation, we require a 20% deposit for Gwaii Haanas expeditions, and a 50% deposit for the float house, day tours, multi-day tours and rentals. These deposits are non-refundable, unless we cancel your tour.

Final payments for Gwaii Haanas expeditions are due 60 days after your invoice is issued, unless otherwise stated. Final payments for all other services are due following the conclusion of our tour, stay or rental.

CANCELLATION POLICies:

  • If you cancel up to 2 weeks before your trip, you will be refunded 50% of the total trip cost, not including the deposit.
  • If you cancel 2 weeks before your trip start date, we will refund you 25% of the total trip cost, not including the deposit.
  • If we cancel the trip we will refund you your entire payment, including the deposit.

Please note that when it comes to weather, we're more concerned with wind than we are rain. Rain is a pretty common occurrence here, and we will proceed with reservations as booked on a damp day. We will not issue refunds for deposits paid if rain is the only concern. However, windy days are a different story. If we anticipate high winds, we may make the decision to cancel your rental or tour and we will let you know as soon as possible, though this is often a day-of decision. 

Arrival & Return times:

Gwaii Haanas expeditions depart between 7 - 8am on the day your trip begins and guests should plan to arrive on Haida Gwaii the day before. Your trip will conclude in the late afternoon or evening on the final day of your trip and you should not book any onward travel for that day. We cannot guarantee that you will make it back to Queen Charlotte on the last day of your trip either. We recommend guests book accommodation that night in Sandspit. 

Day and multi-day tours meet at our office in Queen Charlotte at 9am, unless otherwise noted. Trips return in the late afternoon or evening of the final day of your trip.

Check-in to the float house is 2pm, and check out is 11am.

Rentals can be picked up anytime during our office hours. Early pick-ups and late drop-offs can be coordinated for an extra charge.

Minimum Group Sizes:

All tours (day, multi-day and Gwaii Haanas expeditions) require a minimum of 4 registered guests. If we are unable to meet this minimum, we reserve the right to cancel your trip. We will provide full refunds should this happen.